FAQs

BOOKING

  • How can I book?

    You can book by using the online booking form of this web site, or by sending us an e-mail. The details needed for booking are: your name, the number of persons staying in the Villa, your postal address and a cell phone number.

  • Is my booking automatically confirmed?

    Your booking is confirmed by returned e-mail from us. This will be within 24 hours.

  • Can I make a provisional booking?

    Yes. Please send us an e-mail with the name of the property you would like to stay and the period required. We can hold the period for 48 hours without any obligation to enable you to fix your travel arrangements. After 48 hours, if we have not a respond, your provisional booking will be automatically cancelled.

CANCELLATION

  • How can I cancel my booking?

    Cancellation must be in writing. Please send us an e-mail.

  • What is the cancellation policy?

    For Cancellations until the 60th day prior to the rental beginning: forfeit of deposit (25%). For Cancellations between the 59th and the first day of rental beginning, there is no refund. We strongly recommend that you purchase an adequate travel insurance.

CHECK-IN / CHECK-OUT

  • What is the earliest check-in time?

    Generally, earliest check-in time is 15:00 hrs. This is essential in consideration of cleaning and preparing the property for you. In case there are no other guests leaving the property on your check-in day, earlier check-in is possible. However, this cannot be confirmed earlier than 7 days prior to your check-in date.

  • How do I collect the keys?

    On your arrival, we will be at the property and waiting for you. We will give you the keys and show you everything you need to know about your accommodation. In order to ensure an efficient hand-over of the keys, please inform us about your estimated check-in time.

  • What is the latest check-out-time?

    Generally, latest check-out time is 10:00 hrs. This is essential in consideration of cleaning and preparing the property for the next guests. In case there are no other guests arriving in the property on your check-out day, a later check-out is possible. However, this cannot be confirmed earlier than 7 days prior to your check-out date.

COT / HIGH CHAIR

  • Are a cot and a high chair for my baby provided?

    Yes, in Lyra Villas baby cot and high chair are provided. Please inform us before your arrival that you travel with a baby, so we can ensure that the baby cot and high chair will be prepared for you.

PAYMENT

  • What are the payments terms?

    In order to guarantee your booking, a reservation deposit of 25% of the total rental cost is required at time of booking. The balance is due 60 days prior to arrival date. A reservation cannot be confirmed until a deposit payment of 25% has been paid.

  • How can I pay?

    Payments can be made either via bank transfer or via PayPal (not via Credit Card). These are secure payment methods as we do not have sight into your account details or credit card details. The account details needed will be provided by booking confirmation.

PETS

  • Are pets allowed?

    Yes, in Lyra Villas little pets are welcome. Please inform us BEFORE sending your booking!

POOL/BEACH TOWELS

  • Are pool/beach towels available?

    Yes, Pool/beach towels are in Lyra Villas available.

PROPERTY ACCESS

  • How can I find Lyra Villas in Kefalonia?

    We will send you full Route Directions from the airport and all ports of Kefalonia to Lyra Villas upon receipt of the deposit payment via e-mail.

  • When and How do I get the Route Directions?

    We will e-mail you full route directions once reservation deposit is paid and your booking is confirmed.

  • How do I collect the keys for my property?

    On your arrival at Lyra Villas, we will be there and waiting for you. We will give you the keys and show you everything you need to know about your accommodation. Therefore, is essential to know your estimated check-in time. Please inform us on time.

RATES

  • What is included in the rates?

    Our Rates include: VAT and all local taxes | Welcome hamper on arrival containing beverages and all that you need for the first breakfast |Gide book and map of the island | Baby bed and high chair | Pool towels | Maid service, change of linen and towels twice a week | Final cleaning | Air-conditioning in all bedrooms | Wi-fi internet access

  • Can I get a quote in another currency?

    As we operate with euro only, we are unfortunately not able to give you a quote in another currency.

SECURITY DEPOSIT

  • Do I have to pay a security Deposit?

    In Lyra Villas there is no security deposit is required.

Shopping

  • Are there any supermarkets on the way from the airport to Lyra Villas?

    If you would like to make some first provisions on your way from the airport to Lyra Villas, you can do this in "Lassi": the first village you will meet after the airport (approx. 10km), on the main road to Agia Efimia and Sami (after the Hotels "White Rocks" and "Princess"). In Lassi there are a couple of super markets (left and right side of the main road), open mostly until 10 pm. In Agia Efimia there are a couple of super markets, bakeries, butcher´s shops etc. In high season (late June until mid of September) the most of the shops are open daily, non-stop, until 10:00 pm. During the low season-months they are closed on Sundays, public holidays as well as during the midday (2:30 - 5:30 pm).

SMOKING POLICY

  • Is Smoking in Lyra Villas allowed?

    In Lyra Villas, smoking in the rooms is prohibited. If you are a smoker, you are kindly requested to smoke outside of the house, not in the rooms. This is essential in consideration of non-smokers.

TAXI TRANSFER

  • Can I book a taxi transfer from the airport to the Lyra Villas?

    We will be happy to arrange a taxi transfer for you. We cooperate with local English speaking and reliable taxi drivers, who know the exact location of the Lyra Villas in Kefalonia.

  • What does a taxi transfer cost?

    The taxi cost from the airport to the Lyra Villas is 50 euro per taxi (= max. 4 people), per way. There is no additional cost for organising the service of a taxi transfer and there is no charge for picking you up from the airport. The cost is payable directly to the taxi driver cash.

  • How do I book a taxi transfer?

    Please send us an E-Mail with your flight details: flight number, arrival and departure time.

Wi-Fi INTERNET ACCESS

  • Is there a wi-fi internet access in Lyra Villas?

    Yes, in Lyra Villa free wi-fi internet is provided. You will get the password on your arrival.

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